Supervises all SCS products: Air, Ocean, Brokerage and Contract Logistics
• Reviews operational benchmarking to support continuous process improvement.
• Evaluates quality goals to identify process improvements needed.
• Contributes to special projects to promote business enhancements (e.g., new applications, systems support, etc .)
• Distributes daily assignments based on work plan priorities to provide equitable workload distribution and to ensure service levels are met within projected time parameters.
• Monitors daily operations to ensure performance indices (e.g., balanced scorecard, etc.) are being met and to investigate variances for development of corrective action plans.
Participates in Monitoring and Overseeing Financial Performance
• Monitors Days Sales Outstanding and the claims process to ensure revenue and cost control objectives are achieved.
• Reviews monthly financial reports to compare actual performance against plan.
• Reviews shipment profit and loss data to assess performance and identify changes in the account strategy.
Supports Supply Chain Solutions (SCS) Business Development
• Supports regional sales staff to implement business development efforts at the local level.
• Assists SCS Sales to secure new business opportunities.
• Identifies current and long- term business development opportunities with other divisions of a client organization to increase revenue.
• Supports SCS sales initiatives and organic revenue growth to increase SCS business.
• Collaborates with Solutions group to develop and apply air, ocean, brokerage, warehousing pricing, pricing models, and pricing guidelines for customers.
Promotes Vendor Relations
• Facilitates regular carriers to review performance and develop solutions for chronic issues (e.g., delayed shipments, damaged freight, etc.) that affect service quality.
• Participates in the development of vendor partnerships with commercial truckers, warehouses, appointed brokers, carriers to secure space and/or service to meet customer needs.
• Builds and maintains relationships with vendors to negotiate and secure competitive rates and quality service standards.
• Maintains working relationships with carriers/vendors to gain awareness of new developments and modifications within the industry.
Supervises and Develops Others
• Provides on- going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Resolves individual and group performance issues in accordance with UPS&039;s policies and procedures in a timely manner to motivate and foster teamwork.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Determines employees&039; training needs to produce continuous development plans.
