JOB DESCRIPTION
Own and implement patch and security management, backup monitoring, and issue resolution.mplate
Stay up to date with industry trends and advancements, providing recommendations for continuous improvement.
To be the escalation point for technical issues of all software development projects performed in a location (with the same competence)
Conduct proactive monitoring, performance analysis, and capacity planning of desktop and cloud environments.
To design, document and implement complex technical solutions for various type/size systems, and fully aware the integration, maintenance and migration aspects
Provide Level 2/3 technical support to end- users via phone and email, ensuring prompt and effective resolution of hardware, software, and network- related issues.
Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager.
Oversee user onboarding/offboarding processes, including software installations and system upgrades.
Develop and maintain documentation, including standard operating procedures and knowledge base articles.
Assist in the design, implementation, and administration of Microsoft cloud infrastructure solutions for our clients.
Collaborate with global teams to triage tickets, manage events, and handle security incidents.
Monitor and respond to security alerts using advanced monitoring technologies.
Participate in the planning and execution of technology projects, including migrations and upgrades.
JOB REQUIREMENT
Experience with Intune application packaging.
Exceptional problem- solving skills with the ability to diagnose and resolve technical issues independently.
Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
Familiarity with network protocols, TCP/IP, DNS, DHCP, and VPN technologies.
Strong proficiency in troubleshooting desktop hardware, software, and network- related issues.
In- depth knowledge and hands- on experience with Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager.
A minimum of 3 years of experience in a Level 2/3 desktop support role, preferably in a Service Desk environment.
Familiarity with ITIL processes.
Solid understanding of Active Directory, Group Policy, and desktop operating systems (Windows and macOS).
Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications, are a plus.
Proven ability to prioritise tasks and work efficiently in a fast- paced environment.
WHAT&039;S ON OFFER
An opportunity to join and build a new team in Vietnam
Attractive Salary Gross
Annual Leave: 16 days (raising by 1 day for each consecutive year of service. Capping at 20 days)
Working Hours (5 days in office per week): 9 am – 5: 30 pm
SHUI: full salary in Gross in the salary of employees
13th salary commitment
Allowances:
Phone/Internet Allowance: USD 100/month
Lunch Allowance: USD 50/month
Parking Allowance: USD 25 /month
