Support Engineer L1

Working shifts: (choose 1 out of 2 shifts on a day; 5 days per week including Saturday or Sunday)
PM- 11.00 PM and 7.00 AM- 4.00 PM (Vietnam time) (For November- May)
PM- 10.00 PM and 6.00 AM- 3.00 PM (Vietnam time) (For June- October)
• Resolution of level one issues- Following knowledgebase articles and procedures.
• Must be able to clearly communicate via email, chat and phone with end users and technicians.
• Record, maintain and update issues in the Incident Management system.
• Identify recurring issues.
• Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
• Keep customers informed on the status of their requests.
• Escalate incidents to level2/level3 support.

Gift (cash/voucher) for every special occasion: New Year&039;s Eve, Tet holidays, International Women&039;s Day, International Children&039;s Day, Mid- Autumn Festival and Birthday
Team building
13- month bonus
Private health care packagePremium health care check
Free and unlimited snack, tea, coffee and by- choice request.Flexible working hours: Office opens from 6.00 AM to 12.00 AM
15- 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)

Cập nhật gần nhất lúc: 2026-03-16 22:55:03