Support Executive (Remote)

What you’ll do:

Responding to inquiries via live chat and calls
Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
Developing an in- depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource.
Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.

What you’ll need:

You enjoy solving problems. You love taking on challenges. You don’t get flustered easily. If you don’t know the answer, you’ll keep going until you find it.
You are motivated and driven. You’re going to take ownership of your time with and truly make a difference.
You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it.
You like helping people. You get a kick out of getting people to those aha! Moments – (and there’s a lot of those).
IELTS > 6.
At least 1+ years of customer support experience in a software product company.
You pay attention to the details. You stay focused and nothing is overlooked.

Why Choose Boost?

Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check- up.
Performance- based Year- End Bonus: Recognizing and rewarding your individual contributions.
Continuous Learning: Technical and general workshops, online resources and course reimbursements.
International Exposure: Enhance expertise and English communication skills.
Collaborative Events: Offline meet- ups, monthly gatherings.
Time Off: 20 days/year, in addition to Vietnam holidays.
100% Remote Culture: Work from anywhere that brings you happiness.
Supportive Team: Work with talented and friendly team members.
MacBook Provided.

Job Type

Full- time
Working hours: 8:00 AM – 5:00 PM (GMT+7), Monday to Friday with one Saturday per month.

Cập nhật gần nhất lúc: 2024-06-03 05:10:02