- Customer service profile with excellent Swedish skills:
You hold a relevant education within administration, communication, sales or trade, and preferably you also have experience from a similar job or a relevant job as a student assistant in an international company. You must master Swedish and English both in writing and in speech. You have strong IT skills, and it is a plus if you have worked with CRM, Outlook and Microsoft Office.
On a personal note, you are outgoing, and being helpful and service oriented is part of your DNA. You are a team player, but you can also handle tasks on your own. You thrive in a dynamic environment where you will handle a wide range of tasks where several of them are routine tasks. You have a can-do attitude; you are driven and you are proactive in your approach. You are structured and pay attention to the important details, which enables you in handling your tasks and meeting deadlines without losing focus – even when days are busy. Furthermore, it is a plus if you have a stable CV.
- Your motivation:
You are persistent and quality oriented in your work approach and creating solid and long-term relations with our customers will be motivating for you. You are passionate about delivering top quality customer service and your ability to structure your work day and maintain an overview will make you successful. You are motivated by becoming a part of an international environment, where you will be surrounded by passionate, dedicated and skilled colleagues that help each other. Last but not least you are motivated by high expectations to your performance. We offer a thorough onboarding process, coaching and sparring, and we will provide you with the right tools to excel in your job.
- Working hours that fit our customers’ needs:
At MASCOT it is important that we are available when our customers and sales employees across the world need us. Therefore you will be working at our Hanoi Office during these hours depending on summer/winter time in Europe:
Two to three days/week: normal working hours from 08.00 or 09.00
Two to three days/week: afternoon - evening until 21.00 or 22.00
- Be a part of a strong culture:
MASCOT is an international company in growth with a strong and ambitious culture supported by commitment, competencies, diligence and cooperation. Our ambition is to develop, produce, market and sell the world’s best workwear and safety footwear. You will be a part of a dynamic workplace in constant development, where we every day do our job with a high energy level, a solution-oriented flexibility and adaptability. With us you get great responsibility, while our managers through coaching, motivation and follow-up create the foundation for professional and personal development of the individual employee.
MASCOT is a family-owned company and is founded on family values. We trust each other, take care of each other and treat each other with decency and respect. This is also the approach we have towards our customers and other business partners. We do our best to offer a professional and forward-looking solution. Decency and quality are paramount
