System Engineer

*Job summary:
The System Engineer’s role is in charge of designing, implementing and maintaining the information technology systems for Logicalis&039;s customers. The duties include designing the basic computing infrastructure to accomplish key tasks, working on system solution and support for project and customer both onsite and online support.
Job Responsibilities:
• Works with project manager to deliver the project in accordance to Logicalis’s project management SOP.
• To deliver the statement of work proposed by the consultant team and ensure that the design is in accordance to the proposal.
• Enhance Logicalis’s customer satisfaction and overall customer relationships and helps leverage these customer relationships within Logicalis’s business development efforts.
• Provide installation, configuration and support for technology solutions based on client requirements.
• Provide customer support and direct quality assurance for all projects assigned by the Technical Service Manager.
• Provide troubleshooting and workaround solution for software related issue on an ongoing basis to the customer.
• Provide 24x7 standby duty based on the duty roaster to all existing system maintenance customer.
• To coordinate with customer on the project schedule and manage stakeholder expectation and requirement till the closure of the project.

Role Requirements:
• Experience with Microsoft Cloud and Hybrid-Cloud solutions preferred.
• Willingness to be on 24x7 standby based on duty roaster.
• Have at least 2 years of experience in a similar position.
• Willingness and capability of learning new technologies required for accomplishing project goals.
• Ability to work independently, efficiently and productively without guidance
• Experience in project implementation, deployment and troubleshooting.
• Strong technical and analytical skills.
• In depth knowledge and good understanding of software concept.
• Ability to multi-task and meet deadlines.
• Strong written and verbal communication.
• Proficient in English (if also can speak Chinese is prefer).
Required Competencies:
• Accountable Execution (Level 1) – Manage own time and hold yourself
accountable. Work independently to complete tasks when given very clear
instructions, timescales and expectations.
• Excellent Customer Solutions (Level 1) – Focus on customer needs; take an
‘inside out’ view. Make every effort to see and engage with clients face-to-face; listen
to what they have to say, to the problems they had in the past and their concerns and
worries in order to establish trust.
• Self-Driven Learning (Level 1) – Open to learning new things. Learn by doing; take
an experiential and experimental approach, picking things up quickly.
• Positive Resilience (Level 1) – Show positive attitude and commitment, staying
curious, being ready and maintaining momentum to complete what needs to be done.

Competitive salary

Full insurance

Professional working environment

Cập nhật gần nhất lúc: 2022-07-26 19:22:04