Systems Support Engineer Fullstack, Java, React

Job responsibilities
As a Systems Support Engineer in DAMO service line (, you will play a vital role in supporting the day- to- day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you&039;ll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
You will work with incident management process and tools.
You will use complex application systems and find your way through them to debug a business impacting issue.
You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response.
You will use continuous delivery practices to evolve, support and deliver high- quality software, as well as value to end customers, as early as possible while working in collaborative, value- driven teams to build innovative customer experiences for our clients.
You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.

Yêu cầu công việc

Technical skills

You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana.
You understand how to use debugging tools and how to troubleshoot issues with the code.
You have experience working with relational or non- relational databases.
You are comfortable with Agile methods such Scrum and/or Kanban.
You have experience working with Java and React, with AWS being a plus. You are open and adaptable to learning new technologies based on project needs.
You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well- tested.
You have experience working with CI/CD tools such as Jenkins or Azure pipelines.

Professional skills

You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
You are willing to be part of a rotation- and need- based 24x7 team and are able to handle multiple engagements.
You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders.
You have good communication and articulation skills.
You are resilient in ambiguous situations and can approach challenges from multiple perspectives.

At Thoughtworks, we believe technology can be a powerful force for good. That&039;s why our purpose is to create an extraordinary impact on the world through our culture and technology excellence. This isn&039;t just a slogan, it&039;s the core principle guiding every decision we make.
We achieve this through a relentless pursuit of excellence and a culture built around these five core values:

Revolutionize the technology industry
Amplify positive social change and advocate for an equitable tech future
Foster a vibrant community of diverse and passionate technologists
Achieve enduring commercial success and sustained growth
Be an awesome partner for clients and their ambitious missions

This commitment to our purpose is matched by a commitment to our people. As Thoughtworkers, you&039;ll be empowered to focus on what you do best – creating positive change through technology – because we offer a comprehensive benefits package designed to support your well- being and career development.
Here&039;s how we support our team:

Health & wellness: Health insurance for employees and their immediate family, mental health support and annual check- ups.
Technology & equipment: Top- tier MacBooks and allowances for work- from- home setups.
Work- life balance: Flexible work arrangements on a hybrid work model, maternity/paternity leave, sabbatical leave.
Fun & camaraderie: We organize engaging social activities like running clubs, nature outings, annual events and monthly Town Halls to foster connections and a positive work environment.
Financial security: Competitive salaries, referral bonuses, and laptop buyback programs.
Professional growth: Training allowances and personal development budgets.
Connectivity: Monthly communications allowance to stay connected at home and on the go.

Ready to break free from the ordinary and achieve the extraordinary? Explore our open roles!

Cập nhật gần nhất lúc: 2025-09-10 15:25:03