Business Performance
Prepare, implement and compile data for monthly reporting
Set periodical Talent & Culture and training budget & forecast
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
Talent & Culture Management
Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager
Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business
Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
Ensure compliance with local health and safety regulations
Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments
Represent the Hotel in collective bargaining and contacts with labour organizations and employee representations
Review the recommendations of staff promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval
Maintain confidentiality of sensitive matters/issues
Oversee the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant
Liaise with employment agencies and other sources for the recruitment of Management employees. Interview, assess and evaluate prospective employees
Identify, prioritize and meet short and long term training and development needs of the Hotel
Oversee the administrative activities of payroll, benefits, legal compliance and employment law
Direct the Hotel’s employee events, social and recreational activities as well as employee recognition programs
Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff
Edit staff newsletters and other in- house staff publications
Team Management
Perform other reasonable duties assigned by the assigned by the Management.
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Interview, select and recruit Talent & Culture employees
Identify and develop team members with potential
Constantly monitor team members performance, attitude and degree of professionalism
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify issues and provide a regular forum for department communication
Conduct performance review and manages performance issues that arise within the team
