Job Purpose
This position is responsible for the development and formulation of policies, procedures and practices to support the operational needs of the hotel. The Talent and Culture Manager supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
He/she is also expected to take a leadership role in developing a culture that supports the hotel’s strategic goals. The Talent and Culture Manager will lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.
Primary Responsibilities
General mission
• Be responsible for planning, managing, controlling, coordinating and participating in T&C activities.
• Be responsible for planning, coordinating and conducting training need analysis and training programs together with the L&D Manager (if any) in order to enhance the quality service and to improve the staff performance and efficiency in handling hotel guests.
• Be responsible for the formulation, recommendation and implementation of hotel policies and procedures.
Responsibilities and means
• Coordinates with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.
• Develops and implements recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.
• Manages the T&C department ensuring staff comply with hotel policies and procedures and local and government regulations.
Be fully in charge of training:
- Reviews training policies, procedures and practices and recommend any improvement to the management.
- Assists department heads and department trainers to conduct job skill and generic training for their staff.
- Supervises directly the training department and ensure that all training activities are in accordance to the needs of the hotel and all training programs have been smoothly executed.
- Analyzes training needs in the hotel.
Maintains a good working relations with all departments and all external contacts : government officials, labor, tax, immigration and lawyer’s office, human resources associations.
Performs other related duties and special projects as required by General Manager.
Reviews personnel policies, procedures and practices and recommend any changes, modification or updating to the management.
Prepares the related budget of the T&C department.
Replacement and temporary mission
Prepares and issues correspondences relating to the Human Resources department.
Technical responsibilities
Prepare the hotel annual training plan based on the guideline from Accor T&C Development section.
Oversees practical training for new employees, student and management trainees.
Keeps an individual employee, supervisory and management training record
Investigates and reviews all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.
Commercial responsibilities
Prepares and submits periodic reports to Accor T&C- Asia as well as for management’s use in accordance with hotel and government requirements such as salary scales, manning guide, etc…
Conduct weekly and monthly meeting with the Human Resources staff for assignment follow up and information dissemination purposes.
Monitor corporate training roll out programs have been conducted consistently by the hotel certified trainers.
Monitors Accor Human Resources projects are implemented consistently.
Monitors re- training programs to increase skill and update the information for existing staff.
Conducts orientation, Introduction to Accor , Accor vision and values and generic training: Hygiene and Sanitary, Grooming for the new and existing staff
Improves the performance of all staff as well as develop better service for hotel guests through training and human resources management system which creates staff loyalty and commitment.
Disseminates information affecting employer- employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.
Recruits the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.
Develop special training program as requested by each division.
Monitors the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.
Implements and monitors effective employee relations and motivation programs in the hotel.
Conduct salary survey with the other leading hotels in town regularly.
Ensures all staff in the T&C department are appraised by the immediate superior yearly.
Checks and amends any training activities, programs, policies and curriculum of the L&D department.
Monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.
Analyze the hotel manpower requirements in order to recommend on selection and development activities to meet those requirements.
Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.
Prepare all the quality training manuals and generic training
Ensures that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.
Human responsibilities
Maintains and updates policies and procedures and other human resources matters.
Implement innovaccer and encourage staff to share new ideas for hotel improvement. If the idea is implemented, to arrange for an award to be granted to staff.
Creates a good working atmosphere and efficient cooperation in the Human Resources department.
Assists the Management in any activity to help promote business and revenue for the hotel.
Prepares succession plan for the potentials for middle and senior management level with the department/division heads and Resident Manager and General Manager.
Coordinates functions and activities with other departments professionally.
Administrative responsibilities
Monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.
Develops and implements programs to ensure employee and guest security and safety.
Ensures staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.
Determines in advance the number of personnel to be employed during each fiscal year.
Monitors the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.
Coordinates and executes employees’ social, athletic and recreational activities.
