[TAM SƠN] HN - CRM Executive (Loyalty)

The Senior CRM Executive is responsible for executing CRM’s activities, ensuring that the relationship between the company and its customers is well maintained and developed, and creating opportunities for business development through CRM’s activities.

Customer database management: Ensure high- quality data as the basis for all CRM activities. Collaborate with the technical team to debug and upgrade CRM- related systems if needed.
Deliver best- in- class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in CRM and analytics.
Execute loyalty schemes, campaigns or tactics to meet business objectives and increase customer lifetime value
Work closely with Retail and Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
Generate reports and dashboards to track KPIs and measure the success of CRM initiatives. Deliver reports and analytics as required by managers.
Supervise implementation of Brand&039;s CRM guideline.
Build up and manage the loyalty programs through delivering suitable treatment to each customer segment to increase customer satisfaction and loyalty.
Act as Product Owner of Loyalty engine / Loyalty customer app, in charge of developing function requirements as well as monitoring and continuously improving performance along with technical team.

Conducting market research skill is an advantage
Hands on experience with CRM software/system
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Good synthesis, analysis and reporting
Understanding of Web development
Proficient in Microsoft Office 365
Graduated from economics, business administration, marketing or related fields
4 years of proven working experience in customer segmentation, loyalty, marketing, retail operations
Knowledge of User Experience best practices

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Cập nhật gần nhất lúc: 2024-06-14 19:50:02