[Tam Sơn] Hn - Crm Executive (Loyalty)

Mô tả Công việc
Customer database management: Ensure high- quality data as the basis for all CRM activities. Collaborate with the technical team to debug and upgrade CRM- related systems if needed.
Supervise implementation of Brand&039;s CRM guideline.
Build up and manage the loyalty programs through delivering suitable treatment to each customer segment to increase customer satisfaction and loyalty.
Generate reports and dashboards to track KPIs and measure the success of CRM initiatives. Deliver reports and analytics as required by managers.
Execute loyalty schemes, campaigns or tactics to meet business objectives and increase customer lifetime value
Execute loyalty schemes, campaigns or tactics to meet business objectives and increase customer lifetime value
Work closely with Retail and Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
Deliver best- in- class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in CRM and analytics.
Customer database management: Ensure high- quality data as the basis for all CRM activities. Collaborate with the technical team to debug and upgrade CRM- related systems if needed.
Act as Product Owner of Loyalty engine / Loyalty customer app, in charge of developing function requirements as well as monitoring and continuously improving performance along with technical team.
The Senior CRM Executive is responsible for executing CRM&039;s activities, ensuring that the relationship between the company and its customers is well maintained and developed, and creating opportunities for business development through CRM&039;s activities.
Act as Product Owner of Loyalty engine / Loyalty customer app, in charge of developing function requirements as well as monitoring and continuously improving performance along with technical team.
Deliver best- in- class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in CRM and analytics.
Build up and manage the loyalty programs through delivering suitable treatment to each customer segment to increase customer satisfaction and loyalty.
Supervise implementation of Brand&039;s CRM guideline.
Work closely with Retail and Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
Generate reports and dashboards to track KPIs and measure the success of CRM initiatives. Deliver reports and analytics as required by managers.

Yêu Cầu Công Việc
Knowledge of User Experience best practices
Understanding of Web development
4 years of proven working experience in customer segmentation, loyalty, marketing, retail operations
Hands on experience with CRM software/system
Good synthesis, analysis and reporting
Graduated from economics, business administration, marketing or related fields
Conducting market research skill is an advantage
Proficient in Microsoft Office 365
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)

Chế độ thưởng
Phụ cấp thâm niên
Phụ cấp
Du Lịch
Laptop
Đồng phục
Nghỉ phép năm
Tăng lương
Đào tạo
Công tác phí
Chăm sóc sức khỏe
Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2024-07-27 21:45:04