[TAM SON] HN - Senior CRM Executive (Loyalty)

Tam Son International JSC is a member of the Openasia Group, a multi- industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.
The Senior CRM executive is responsible for managing the organization’s CRM ensuring the company can make the most out of marketing opportunities it offers.
Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio- visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of 30 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.
• Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
• Ensure customer experience and customer service standard are well maintained.
• Deliver reports and analytics as required by managers.
• Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
• Manage CRM spending budget and stock.
• Work closely with cross- functional teams to deliver optimized CRM campaigns.
• Work closely with Marketing team to deliver client communication schemes.
• Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.

Core Competencies

Flexibility
Enthusiasm
Creativity
Positive thinking
Dynamic

Skills

Team work skills
Excellence problem solving skills
Good negotiation skills
Excellence communication skills

Knowledge

Graduated from economics, business administration, marketing or related fields
Proficient in Microsoft Office 365 • Good synthesis, analysis and reporting
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Event planning & execution is an advantage
5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
Hands on experience with CRM software/system is preferred

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-03-29 08:59:10