Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.
Tam Son International JSC is a member of the Openasia Group, a multi- industry investment group established in 1994 in Vietnam.
Tam Son is looking for the excellent Store Manager who has experience in luxury fashion Brand, especially with high fashion accessories to:
Manage all aspects of the store (images, products, employees, customer service…) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services around the world.
Gather and provide customers feedback on products to management team
Take responsibility for employees performance, monitor and evaluate employees periodically to achieve business results
Comply with the regulations, rules, policies, culture, core values, mission of the store and company
Respond and solve customer problems immediately, professional manner and suitable with the regulations of the brands and company
Take on management role through effective communication and an awareness of employees growth
Ensure a high standard of consistent customer service through efficient employees training
Manage and distribute business goals to employees to achieve sales and profitability goals.
Control the cost and inventory shortage
Responsible for developing and training the next team
Other jobs as assigned by the Direct manager
P&L Management
Support Retail manager to plan to grow sales in the store
Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.
Sales management and sales service
Ensure that all customers are served properly
Implement this strategy with a quality- oriented sales policy and customer service
Support the Retail Manager to prepare a sales budget every 6 months
Ensure good after- sale services
Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
Ensure that all sales teams fully understand the sales strategy and apply it
Operation
Inventory and control import and export of goods
Check the staff’s cleaning, general display and uniform
Control stock and order.
Check out the promotions at the time of application and persistently disseminate to employees
Purchase
Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)
Inventory
Proactive inventory management to increase sales
Always fully aware of the inventory of all product lines and report ly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
Optimize in- store sales by ensuring inventory is available, and regularly rearranging goods in the store
Knowledge of goods and products
Develop a training plan and make recommendations to the Manager every year
Train the sales team to develop the right sales skills
Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
Maintain an image of the store and the environment with the company that sets its standards of day- to- day operations
Customer Service
Always be present and resolve internal problems at the store in case of a conflict
Sales growth through suitable services for all customers
Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand&039;s customer service standards.
Team Management
Responsible for allocating business goals, scheduling work schedules for employees
Ensure all team members receive the right support to reach their best potential
Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
Supervise and maintain high quality staff
Track each employee&039;s performance
Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company
Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
Promote the sales team to serve all customers according to specified standards
Sales Management
Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever- changing needs of sales operations
Support the Retail manager according to the Company&039;s process of handling sales reports
Communication
Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador
Deploy all communication activities as instructed by the Marketing department in relation to the store as required
Propose to Marketing all communication activities that can help achieve the store&039;s sales goals
Asset Management
Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities
Responsible for the management and maintenance of the store&039;s assets
Team Training
Responsible for guiding and training new employees in accordance with the Company&039;s regulations and procedures
Train employees in sales skills, customer communication and other skills
Other jobs as assigned by the Direct Manager
