Taproom Manager / Quản Lý Nhà Hàng

CÔNG TY TNHH THƯƠNG MẠI VÀ DỊCH VỤ NHÀ HÀNG BIA THỦ CÔNG PASTEUR STREET
Mức lương
18 - 22 triệu
Địa điểm làm việc
Hà Nội; Hồ Chí Minh
Kinh nghiệm yêu cầu
2 năm
Chi tiết tin tuyển dụng

Mô tả công việc

DUTIES & RESPONSILITITES
Ultimately, you will ensure our Taproom runs smoothly and customers are satisfied, and we have a good base of loyal customers.
Key responsibilities of the Taproom Manager include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient operation, as well as maintain high productivity, quality, and customer- service standards.
Operational Leadership and Team Management:

Leadership and Management of Front and Back of the House restaurant operations.
Convert regular customers to loyal customers utilizing the company loyalty scheme.
Oversee daily operations of the Taproom, ensuring smooth and efficient service well as maintain high productivity, quality according to company requirements.
Foster a positive work environment and encourage teamwork, communication, and staff engagement with a focus on team building and and build a pool of talent of your team for succession planning.
Ensure staff achieve and maintain an appropriate level of knowledge about PSBC Craft Beer & Food.
Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
Address and resolve customer complaints or issues quickly and professionally.
Focus on high- quality customer service & maximize customer saticfaction of the Taproom, with a focus on delivering a unique craft beer dining experience.
Recruit, train and develop a high- performing Taproom team dedicated to offering a consistent level of quality products and high level of customer service while embracing the company culture.
Gather customer data to enable the company to interact with customers on a frequent basis.
Lead by example to inspire the team to engage with the customers to enhance their experience and elevate them to regular guests from time to time.
Adhere to company policies and procedures
We’ll expect you to lead by example and motivate/support our staff during busy moments in our fast- paced environment.

Financial Management and Strategic Planning:

Manage & responsible the financial performance the taproom through KPIs for profitability and quality goals.
Recommend ways to reach a broader audience and improve Taproom financial performance (e.g. promotions, in- house activities and social media ads).
Promote the brand in the local community through word- of- mouth and Taproom events.
Play a proactive role in the wider company commercial team to ensure any events, promotional activities are planned and executed successfully.
Provide regular weekly/monthly reports and performance updates to the AOM, recommending actions for continuous improvement
Track sales/customer feedback/ customer insight to analyze the financial & operational performance of the taproom.

Yêu cầu công việc

Commitment to providing exceptional service to customers and support to staff members.
Time and project management skills.
Flexibility to work evenings, weekends, and holidays as needed.
At least 3 years experience in the same position
Knowledge of craft beer and the local culinary scene is a plus.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Strong computer skills, including proficiency in POS systems and Microsoft Office Suite.
Strong understanding of business management, financial, and leadership principles.
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
Bachelor’s degree in business, Management, or related field.

Quyền lợi

Holidays: You will have 10 days off and receive full salary according to Vietnam Labor Law.
13th month salary: According to the provisions of the Labor Law and Company Regulations.
Annual leave: You will have 12 annual leave days for 1 year and 12 months.
Company Travel: According to company policy.
Travel allowance and per diem: According to Company policy.
Discount Policy: You will enjoy the Company&039;s policies and benefits applicable to employees of Pasteur Street Craft Beer Restaurant Trading and Services Joint Stock Company (50% for drinks and 30% for food).
Insurance: Compulsory social insurance, health insurance and unemployment insurance are complied with Vietnamese Law. Besides, you are entitled to the Health Insurance package paid by the Company.

Cập nhật gần nhất lúc: 2024-11-07 09:50:03

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Quy mô: 10 - 150 người
Trụ sở: Tầng 5, 92D Nguyễn Hữu Cảnh, Phường 22, Bình Thạnh, Hồ Chí Minh

Thông tin chung

Ngành nghề
Khách sạn - Nhà hàng
Cấp bậc
Quản Lý Nhóm- Giám Sát
Kinh nghiệm yêu cầu
2 năm
Trình độ yêu cầu
Cao đẳng
Số lượng cần tuyển
5
Hình thức làm việc
Toàn thời gian cố định
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
15/12/2024
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