Teaching Center Manager
Location:
Hanoi · Full- time · On- site
Reports to:
Head of Academics / CEO
Manages:
Mentors, Academic Ops, Class Assistants
TeenUp is building emotional AI for families, backed by VCs and international organizations such as Iterative, Acumen, EMpower, Solve MIT. We are building an ecosystem that helps students grow up safe, healthy, and happy, guided by aStudents Firstmindset and a fast- growing startup environment.
Why This Role Exists
TeenCare’s teaching centers are where trust is earned or lost.
This role exists to
Are students showing up?
Are they actually learning?
Are parents satisfied — and renewing?
If attendance drops, outcomes stagnate, or CSAT slips —this role owns the fix.
What You Own (Non- Negotiable)
You are the
single point of accountability
for:
Attendance Rate
Weekly and monthly attendance by cohort, mentor, and center
Rapid recovery plans for at- risk cohorts
Drop- off diagnosis (schedule, mentor quality, student motivation, parent friction)
Target:≥85% sustained attendance
Learning Outcomes
Pre- /post- assessment tracking
Clear outcome definition per program (behavioral, academic, emotional)
Mentor performance tied to student progress, not vibes
Target:Measurable improvement across ≥70% of students per cohort
CSAT (Parents & Students)
Close the loop on every low score
Identify systemic issues vs individual noise
Own CSAT surveys, response rates, and follow- ups
Target:CSAT ≥4.6 / 5, zero unresolved complaints
What You Do Day- to- Day
Coach mentors relentlessly: feedback, shadowing, retraining, replacement if needed
Run weekly academic performance reviews attendance, outcomes, CSAT)
Report numbers, not narratives
Build playbooks: onboarding, intervention, recovery, escalation
Enforce academic standards — remove low performers fast
Coordinate with CS, Ops, and Product when patterns emerge
What "Good” Looks Like After 90 Days
Mentor quality visibly upgraded (fewer complaints, higher retention)
Attendance stabilized above target
Clear, repeatable definition of “learning outcomes” per program
Parents trust the system — fewer escalations, higher renewals
Leadership can see academic health in one dashboard
