Team Lead - Field Debt Collection Techcombank Hà Nội

General Responsibilities:
- Advise and provide consultation to leaders on measures to improve operational efficiency in unsecured
- Make and execute work plans according to the scope of management
- Be responsible for all activities and performance results of the part of the work in charge
collection
- Advise the leader in improving the work of the department in a more effective direction.
Professional Responsibilities:
Control and directly implement the collection strategy with customers and related people of the customer to
urge the customer to repay the debt:
- Control and urge the team to perform debt collection in accordance with the scenario and strategy, fully record
perational results on the data system, ensure that KPIs are met.
- Ensure that team operations comply with internal policies, regulations, processes, guidelines and service
quality commitments (SLAs)
- Assign and coordinate personnel in the team to ensure the efficiency of the assigned work
- Guide and directly support the team to handle difficult situations / overcome unreasonable operations.
Participating in the implementation of the customer&039;s risk mitigation plan arising in the process of Calling :
- Control the assessment and analysis of customer and/or operational status
- Monitor the implementation of the approved risk mitigation plan
- Control suggestions on risk mitigation
Participate in fraud detection in the operational process, notify the transfer of debt to suitable function for
handling:
- Coordinate in handling and preventing fraud with related parties: providing information, assessment, analysis,
- Evaluate and transfer information (if fraud is detected) to relevant units after approval
when approved by competent authorities
Contribute to the development/correction of policy documents, debt collection operation methods related to
perations at the department
- Analyze, evaluate, research and propose suggestions/construction/editing of documents

Degree/Occupation: University graduate or higher
Professional Experience: at least 2 years of experience in debt settlement or 3 years of working in the field of
English: According to the regulations of the Techcombank from time to time
banking
Expertise:
- Understand the debt transferor&039;s system and products and the Techcombank&039;s debt settlement policies.
- Preferably those that have professional knowledge in the field of law, economics, finance and banking.
- Experience in unsecured debt settlement is preferred.

- Work in a dynamic, professional environment with many advancement opportunities
- Annual work completion bonus according to the Bank&039;s policy in each period
- Experience and share practical work experiences.
- Outstanding welfare policy, enjoyed according to Bank regulations
- Professional working environment
- Fully enjoy welfare policies according to Techcombank&039;s regulations
- Wage agreement

Cập nhật gần nhất lúc: 2024-07-24 12:25:02