TECHNICAL CUSTOMER SERVICE

Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.
Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
As an Technical Customer Service, you&039;ll be the first point of contact for customers seeking assistance with Ly Gia Vien&039;s products and services. You&039;ll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.
Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.
Customer Communication: Maintain clear and professional communication with customers throughout the support process.
Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.

Proficiency in Salesforce CRM, Microsoft Office Suite, and other relevant software.
Proven 1- 2 years of experience in Technical Support, After- Sales Service, Customer Service.
Ability to learn new products quickly, problem- solving skills, and manage time effectively.
Electrical Engineer Intermedia Diploma or a related field is preferred.
Technical knowledge of the beverage and culinary equipment products.

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-23 21:20:03