Technical Service Engineer Assistant Manager (Electronic Products)

Reporting to: Customer Services Manager
Overall purpose
• Improve Authorized Service Center (ASC) service quality by conducting assessment and training to achieve Yamaha’s global standard service quality
• Set up and keep quality of Yamaha Music Vietnam’s works shop as a reference of Yamaha’s global standard service center
• Report to headquarters in Japan in terms of all related after sales service to share information in the Vietnamese market, and get support from them to improve our ASC service quality
Key responsibilities and duties
• Receive and solve all the customers’/ agency’ requests and complaints about quality of products.
• Advise repairing requests of customers by phone / email or internal customer management system of Yamaha Music Vietnam.
• Implement surveys of customer satisfaction
• Ensure resolved data of customers’ requests/complaints is sufficiently updated and accurate
• Build customer data management system and coordinate with related parties to implement customer development programs.
• Build management system as well as manage activities related to receiving and resolving customer complaints
• Other missions are assigned by managers
• Manage ASC
• Implement programs / periodic training courses to enhance warranty/repair of YASC
• Forward customer requests to related department and monitor in order to ensure customer requests implemented accurately and on time.

Required working experience
• At least 3 years of experiences at senior executive position/ or 1 year experience at the same level in electronic products
• Male prefer
Required qualifications
• University graduated, Faculty of technology or customer service
Required languages
• Fluency in English required (both in written and verbal).
Required knowledge and skills
• Active listener and working under pressure
• Time management
• Proactive
• Good teamwork
• Problem-solving skill.
• Communication, persuasion and transferring the information skills
Salary: Negotiable
** Working time: from Mondays to Fridays – from 9:00 t0 18:00

13th-month salary and annual bonus

Premium Healthcare package

Minimum 12 annual leaves + 6 company holidays leave per year

Cập nhật gần nhất lúc: 2022-06-27 15:42:04