Technical Support

JOB OVERVIEW
We are looking for a Technical Support to join a long- term collaboration with a European tech partner. You&039;ll work directly with their platforms and support end users across international markets. You’ll help users resolve technical issues, answer product- related questions, and provide guidance on setup and integration. You’ll be part of a cross- border support team, working in English, and have the chance to travel to Europe for training after completing your onboarding period.
KEY RESPONSIBILITIES
Help troubleshoot issues related to accounts, settings, or API connections
Collaborate with the support team and internal stakeholders to improve service quality.
Contribute to improving help guides, FAQs, and internal documentation
Assist customers via email or chat with questions about platform usage
Report bugs and feedback to the technical team
Guide users through onboarding, setup, and simple integrations

MUST HAVE
Experienced in technical support, IT helpdesk, customer service or similar customer- facing roles is a big plus
Willingness to learn and adapt to new tools and systems
Organized, patient, and clear in communication — with both tech and non- tech users
Fluent in English (writing & speaking)
Curious and self- motivated in solving customer issues
NICE TO HAVE
Experience supporting international clients
Familiarity with ticketing systems, API docs, or similar platforms (e.g., Twilio, SendGrid)
Interest in SMS, connectivity, or marketing automation is a bonus
Basic understanding of how APIs and web integrations work (you won’t need to code)

Competitive salary and full salary- based insurance
Flat, flexible, supportive, and growth- oriented culture
Opportunity to work with European clients on diverse projects from the ground up to expand your skill set across multiple domains
14 annual leave days per year
International working environment
Regular team building activities

Cập nhật gần nhất lúc: 2025-11-15 00:05:03