Technical Support

POSITION SUMMARY

This position serves as a Vertiv solution consultant and subject- matter expert, focusing on understanding customer needs and delivering strong Vertiv solutions. The role works closely with the sales team to increase win rates and drive business success for Vertiv.

RESPONSIBILITIES

Match customer needs with Vertiv products / systems / services & translate end- to- end solutions to sales proposition with clear customer value and benefits.
Work co- operation with local & regional technical support, service & sales team.
Provide technical training to sale team partners, customers on system operations, solutions.
Support presales site activities, e.g. preliminary site visit, coordinating trial test supports / preparation/ solutions presentation to customers.
Able to understand system level design principles, read and interpret CAD drawings, specifications and compliance.
Prepares technical presentations of power and thermal solutions, architecture – feature design and delivers to customers.
RFI, RFP, and RFQ support.
Support presales activities, e.g. proposal generation, product position, solution offer, responding to technical clarifications in tender.
Engaging local M&E consultants and Datacenter consultants for design supporting following Vertiv specifications.
Provide pre- sales technical support to the sales force to address customers ‘usability, solutions, and implementation issues.

QUALIFICATIONS

University degree in Electrical & Electronic Engineering, Mechanical engineering or related fields
Who graduated from Hanoi/ HCM University of Science & Technology or University of Transport & Community or University of Science
At least 3 years’ experience in electrical, cooling system or more work experience in a similar role
English fluently with at least 3 skills: Listening, reading & writing.
Have knowledge on industrial CAD drawing in electrical and machnical design.
Details, careful, dynamic and hard working.
Must be able to work in team, in good spirit, take initiatives and under pressure

Other technical skills:

Experience of UPS, Precision Cooling would be advantage
Experience of Datacenter architecture would be great advance

Other skills:

Good at negotiation, communication and technical presentation skills.
Excellent in logical thinking.
Strong problem solving skills, concentration, pro- active and independent.
Willing to take business trip to Ho Chi Minh, Da Nang.
Keen to learn the new things at work.

PHYSICAL & ENVIRONMENTAL DEMANDS

Please list all physical and environmental demands that may performed on a regular basis.

TIME TRAVEL REQUIRED: 25%

Bonus: Performance- based bonuses linked to individual and company results.
Salary: Competitive, negotiable based on capability.
Personal Development:

A professional working environment that encourages innovation and offers clear career advancement opportunities.
Opportunities to attend seminars and training programs domestically and internationally.
In- depth training from manufacturers and exposure to advanced technologies.

Cập nhật gần nhất lúc: 2026-02-04 09:15:02