Technical Support Engineer

We are seeking a Technical Support Engineer:

Manage customer expectations and project timelines
Support tender bidding processes
Ensure customer satisfaction and alignment with business goals
Oversee successful delivery of products

Yêu cầu công việc

Main responsibilities for the project :

Receive support tickets from customers after go- live.
First- level investigation of issues, classifying them as bugs, service requests, etc.
Receive Change Requests from the customer, and coordinate periodic updates to the Production environment to fix post- go- live bugs and handle customization requests if any.
Coordinate with the engineering team to investigate issues, ensuring customer response SLAs are met.
Maintain know- how of the customer&039;s system (specific customized features, pending developments with the customer, common issues faced by the customer).
Act as a backup for the project delivery team when necessary. Track monthly reconciliation and support the accounting team as needed.

Farm (Growth) existing customers when potential needs are identified

Monthly Employee recognition and rewards
The nature of the job is challenging, so you can always promote your capability and interpersonal skills
Dynamic technology environment, open working, democracy, many corporate activities for active people (sports, vacation, team building activities ...)
Providing Employee Stock Ownership Plan to employees as a part of compensation package
Opportunity to work directly with customers who are leading companies in Vietnam as well as internationally such as Japan, USA, etc...
Offering performance- based bonuses for employees who exceed targets and contribute to the growth of our company.
Annual health check- up is sponsored by the company and FPT care insurance is offered
Offering a salary package that is competitive with industry standards and 13rd month salary is applied
Flexible working arrangements

Cập nhật gần nhất lúc: 2025-09-07 22:10:02