Technical Support Engineer

Take ownership of customer issues reported and see problems through to resolution
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure proper recording and closure of all issues
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Provide prompt and accurate feedback tointernal customers
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Prepare accurate and timely reports

In-depth knowledge of the product that the technician is supporting.
Strong problem-solving skills
Excellent written and verbal communication skills
BS degree in Information Technology, Computer Science or equivalent
Excellent client-facing skills
Proven working experience in enterprise technical support, IT support or as a technical engineer

Team building company: 1 or 2 times/year
Leaves: 12 days leave and Tet and other holidays based on the annual announcement of the Government
Modern officewith the flexible relaxing zone (Table football, Ping-pong)
Happy Drinks/ Free Yoga/Gym class, Coffee Bar, Football Team
Fast growing technology company
Social/Health/Unemployment Insurances are fully levied on the salary
Company that promotes and rewards based on merit, contribution, and achievement.
High mobility position with lots of room for advancement and growth
Award Employee Of The Year
Friendly and smart colleagues
Yearly Performance bonus
High visibility company in the largest PropTech market
100% salary on your probation period
PTI Health insurance
Award Ideas Lab: 5 mil/idea (monthly)

Cập nhật gần nhất lúc: 2022-05-07 00:42:04