Technical Support Engineer for Azure

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Follows processes provided by the business.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu công việc

• Proficient in English (4 skills)
• Available to work for night shifts
• Freshers are welcome with a good learning ability and working attitude
• Experience/Knowledge in IT industry is a plus
• Customer service mindset

• Competitive salary depending on experience
• Salary at 100% during the probationary period
• Training will be offered
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance
• 12 days of annual leave, 8 days of sick leave
• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
• Annual Health Checkup

Cập nhật gần nhất lúc: 2024-08-06 04:30:02