Technical Support Engineer (IT Background)

Provides feedback to improve products to more senior engineers or technical advisors.
Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
Attends readiness trainings and non- technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Identifies potential defects and escalates to more senior engineers to resolve.
Follows processes provided by the business.

At least 6 months of experience (Freshers are welcome with a good learning ability and working attitude)
Customer service mindset
Available for night shifts
Proficient in English (4 skills)
Experience or knowledge in SQL or Basic programming language skills is a must

Annual Performance Review
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
12 days of annual leave, 8 days of sick leave
Annual Heath Checkup
90% contribution of the gross salary to social insurance from the company side
For employees working night shift: PVI insurance and food provided (non- cash)
Competitive salary depending on experience (800 – 1200 USD)

Cập nhật gần nhất lúc: 2024-03-07 20:40:31