Technical Support Engineer - Manual Tester - Nghỉ T7, CN - 1 Năm Kinh Nghiệm Trở Lên - Làm Việc Tại Đà Nẵng, Hà Nội - Thu Nhập Cao So Với Thị Trường

What will you be doing?
As a technical support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.
Your responsibilities will include

Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
Collect information and perform deep- dive analysis, diagnosis, and troubleshooting
Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
Being a representative for project- specific customer technical inquiries and issues that you will take ownership and bring resolution.
Conduct training / hand- holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems
Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
Generate reports and write documentation, e.g. maintenance guide, monthly case report
Ensure customer satisfaction in Project Support and Maintenance
Continually evaluate existing processes to streamline and enhance customer support activities.
Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues

Delivered B2B services effectively and efficiently, aware of service management preferred.
Pro- active, customer- focused, and comfortable dealing with clients/vendors directly.
Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Organized, meticulous, and able to work independently
Experience in Software Development and Microsoft SQL Server will be an advantage
Strong analytical and troubleshooting skills
Preferably > 1 year experience in IT Industry managing large- scale applications support
Min Diploma in Information Technology/Computer Science/ Computer Engineering
Able to converse with mandarin speaking clients.
Preference given to vendor–based software delivery experiences.
Good interpersonal skills, resourceful, take ownership
Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
Strong technical development background and experience with full project lifecycle.

5- day workweek, Saturdays and Sundays off
Provide adequate equipment to support work.
Young & vibrant working environment with great career development opportunities
Competitive salary, negotiable during the interview process.
Probation: Receive 100% salary.
Regular team- building events & internal activities.
Social insurance, medical insurance, unemployment insurance, are based on actual salary

Cập nhật gần nhất lúc: 2025-10-23 10:30:03