Technical Support Engineer (MS Azure)

• Follows processes provided by the business.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

At least 1 year of experience required in Technical or IT fields is required
Open to candidates with backgrounds in Science, Engineering, or Automation, Technology
Fluent English communication skills are required.
Relevant degree or field of study in Technical/IT is preferred.

• Competitive salary depending on experience
• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
• 90% contribution of the gross salary to social insurance
• Training will be offered
• Full working equipment will be provided
• Annual Health Checkup
• Salary at 100% during the probationary period
• 12 days of annual leave, 8 days of sick leave

Cập nhật gần nhất lúc: 2024-10-17 12:20:03