Technical Support Engineer (MS Office 365)

Are you passionate about helping others and have a deep understanding of Microsoft 365?
We&039;re seeking a talented Technical Support Engineer to join our growing team! In this role, you&039;ll leverage your expertise in M365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Microsoft 365 (M365) is a cloud- based suite of productivity and collaboration tools that empowers businesses of all sizes to achieve more. It includes familiar applications like Word, Excel, PowerPoint, and Outlook, along with innovative services like OneDrive for cloud storage and Teams for communication and teamwork.
You will:

Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Identifies potential defects and escalates to more senior engineers to resolve them.
Provides feedback to improve products to more senior engineers or technical advisors.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Available to work for night shifts (Flexible 9 hours/day around 6:00 PM- 7:00 AM)
Proficient in English (4 skills)
5 days work week, 2 unfixed days off
Strong customer service experience with at least one year of practice

Full working equipment will be provided
Competitive salary depending on experience
Annual Health Checkup
30% allowance on gross salary from 10:00 PM- 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift
12 days of annual leave, 8 days of sick leave
90% contribution of the gross salary to social insurance
Training will be offered
Salary at 100% during the probationary period

Cập nhật gần nhất lúc: 2024-06-16 04:30:03