Technical Support Engineer (Open For Fresher)

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?
Microsoft Dynamics 365 (D365) is a cloud- based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data- driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.
We&039;re seeking a talented Technical Support Engineer to join our growing team! In this role, you&039;ll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Responsibilities:
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Follows processes provided by the business.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Our ideal candidates:
• Experience/Knowledge in IT industry skills is a must
• Available to work night shifts (rotate between 8:00 PM and 8:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
• Customer service mindset
• Proficient in English (4 skills)
• Freshers are welcome with a good learning ability and working attitude

Why us?
• 90% contribution of the gross salary to social insurance
• Training will be offered
• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
• 12 days of annual leave, 8 days of sick leave
• Salary at 100% during the probationary period
• Full working equipment will be provided
• Annual Health Checkup
• Competitive salary depending on experience

Cập nhật gần nhất lúc: 2024-07-31 16:50:03