Technical Support Intern

Skedulo is looking for interns to join our Vietnam office. This is a part- time internship, aligned with Vietnam time zone business hours, offering a unique opportunity to work across multiple departments. The intern will collaborate closely with our global Engineering, Product, DevOps, and Customer Success Teams, with the possibility of rotating between the Customer Success and Technical Support roles over the course of their internship.
Key objectives and responsibilities will be as following:

Oversee the unassigned technical support ticket queue and prioritize issues for the team lead.
Providing first- level contact and problem resolution for customers with Salesforce and application problems, includes:
Reproduce issues across various environments, including standard, internal, customer sandbox, or customer production, with guidance from senior team members.
Review initial recommendations generated by AI.
Complete additional tasks assigned by the team lead related to the Technical Support role.
Assist senior members in following up on internal escalations.

Minimum Qualifications
Ability to engage in effective and positive interactions with customers and team members.
Strong time and task management capabilities.
Enrollment in the third or final year of an undergraduate program at an accredited university required.
Proficient communication skills in English.
Desired Skills & Experience
Adaptability in responding to diverse personalities, maintaining composure when addressing stressed or upset customers.
Basic familiarity with technical support platforms is advantageous.
Demonstrated interest in resolving issues related to SaaS and Workforce Management products.
Proficient problem- solving, logical reasoning, critical thinking, and decision- making abilities.
Additional Qualifications
Must be able to work at least 1- 2 days in the office inline with internal company policy.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Opportunity to join our team as official staff, with a comprehensive benefits package
Enhance your skills and knowledge pertinent to the IT software industry.
Experience a collaborative and supportive work environment.
Commit to making this a meaningful and productive start to your career.
Enjoy a comfortable work environment that fosters efficiency, teamwork, and knowledge sharing.
Participate in all company events with our team members
Engage in a 6- 12 month internship program focused on practical experience.
Acquire valuable hands- on knowledge of products and customer service.
Receive personalized attention and guidance for individual development.
Join a dynamic and passionate team.
Collaborate with seasoned professionals and benefit from mentorship opportunities.
Participate in on- the- job training to ensure a clear understanding of job responsibilities.

Cập nhật gần nhất lúc: 2026-01-04 00:35:02