TECHNICAL SUPPORT – SEA LANGUAGE (DELL – SEA) - VIETNAM CONCENTRIX SERVICE

CÔNG TY MASS RECRUITMENT

Mức lương

25 - 30 triệu

Địa điểm làm việc

Hà Nội: Ba Đình, Thường Tín, Bắc Từ Liêm

Kinh nghiệm yêu cầu

1 năm

Chi tiết tin tuyển dụng

Mô tả công việc

- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

- Clarify customer requirements; probe for understanding

Yêu cầu công việc

- Associate’s Degree in related technical discipline with six years of related technical experience preferred

- Achieve and maintain recognized and applicable technical certification(s)

- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)

- Working knowledge of client technical systems

- Courteous with strong customer service orientation

- Ability to effectively communicate, both written and verbally

- Ability to learn including strong problem solving skills

- Dependable with proficient attention to detail

- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

- Ability to work as a team member, as well as independently with minimal supervision

- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

- Able to rotate shifts, as needed

- Based on location and/or program, additional experience/skills may be require

Cập nhật gần nhất lúc: 2022-09-13 13:43:03

Xem thêm

Quyền lợi chi tiết

- Gross Income – Ringgit Malaysia: 4.700 RM – 5.300 RM (housing included) + incentives (0 - 330RM)

- Gross Income – VND: 24.600.000 VND – 27.700.000 VND (housing included) + incentives (0 – 1.700.000 VND)

- Medical and dental coverage upon onboarding

- One-way flight tickets + 14 days hotel accommodation

- 30 days annual leave

- Equipped with working equipment

Người tìm việc lưu ý:

Bạn đang xem tin TECHNICAL SUPPORT – SEA LANGUAGE (DELL – SEA) - VIETNAM CONCENTRIX SERVICE - Mã tin đăng: 2916070. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi