Technical Support Specialist

The Job:As we press ahead into the 2020s, our Operating Model sustain our competitive advantage through an ever- changing and increasingly volatile external environment – allowing us to compete and win in the 2020s and beyond.Specifically, Vietnam presents tremendous opportunity for accelerated growth with multidimensional innovation – from product and process innovation to new go- to- market models. We are looking for the most creative, driven minds to help us disrupt the industry and accelerate hypergrowth.As a Technical Support Specialist, you’ll be part of our Tools & Outdoor Commercial team. Your working hours will be 5 days/40 hours/week.
You’ll get to:- Responsible for product technical support and service of the Vietnam market.- Provide product selection, troubleshooting and servicing, technical support, and product training to customers and resellers located in Vietnam. Travel to customer with sale team is required.- Collect customer demands, assist sales team in project progress tracking.- Interact with internal and external customers on- site to provide best in class service and customers satisfaction. Teach and Hands on products is required.- Communicate effectively with customers to promote products, know about the product issue and explain procedures, feedback and resolve customers complaints.- Work with sale team and marketing team to edit product technical documents, develop training plans or key customers base on the need of product.- Other tasks from Managers.

The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
Education: Bachelor’s degree in technical or related field. Engineering degree would be a plus.
Experiences:
- Minimum 5 years as the same position in similar industry (Tools industry).
- Experience in similar technical support or technical sales role.
Skills / Personalities:
- The ability of understanding the need of the customers, establish confidence toward our products.
- Strong awareness of Code of Conduct
- Good interpersonal skills.
- Strong English skills and effective communication skills in Vietnamese.
Other requirements:
- Willingness to travel frequently (both domestically and internationally) for at least six months a year.
- Driving licenses is a must as the incumbent will drive the company’s product demo van.

Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business

Cập nhật gần nhất lúc: 2025-09-11 01:35:02