Technical Trainer

Training Program Development:

Collaborate with the product development team and other stakeholders to identify training needs and objectives
Design and develop training curricula, materials, and assessments that align with the identified needs and objectives
Create a variety of training content, such as user guides, video tutorials, webinars, and in- person workshops
Ensure that training materials are accurate, up- to- date, and consistent with the latest platform features and best practices

​2/ Training Delivery:

Conduct in- person and virtual training sessions for end- users, tailoring the content and delivery to the audience&039;s needs and skill levels
Facilitate interactive learning experiences that encourage participation, knowledge retention, and skill application
Provide one- on- one coaching and support to end- users as needed to ensure their success with the platforms
Manage the logistics of training sessions, including scheduling, equipment setup, and participant communication

Training Evaluation and Improvement:

Continuously update and refine training materials and methods based on feedback and changes to the platforms
Monitor and report on key training metrics, such as participation rates, satisfaction scores, and skill acquisition
Develop and administer post- training assessments to measure the effectiveness of training programs
Gather and analyze feedback from end- users and stakeholders to identify areas for improvement

Stakeholder Collaboration:

Work with the customer support team to identify common user issues and incorporate solutions into training programs
Collaborate with the marketing and sales teams to align training initiatives with overall company goals and strategies
Build and maintain positive relationships with end- users and stakeholders to foster a culture of continuous learning and improvement
Partner with the product development team to stay informed about new features, updates, and bug fixes

Professional Development:

Share insights and expertise with colleagues and contribute to the development of the training team
Stay up- to- date with the latest trends, technologies, and best practices in technical training and instructional design
Participate in relevant industry conferences, workshops, and online courses to enhance skills and knowledge

Required Competencies

Excellent communication and presentation skills, with the ability to explain complex technical concepts to non- technical audiences
Proven experience in technical training, instructional design, or a related field
Willingness to travel as needed to conduct in- person training sessions.
Strong problem- solving and analytical skills
Ability to work independently and collaboratively in a fast- paced environment
Technical writing: Strong technical writing skills to create clear, concise, and easy- to- follow documentation and user guides.
Strong understanding of our platforms and their functionalities
Creativity: The creativity to develop engaging and interactive training materials that keep end- users interested and motivated.
Interpersonal skills: Excellent interpersonal skills to build rapport with end- users and foster a positive learning environment.
Proficiency in creating training materials using various tools,
Adaptability: Adapting training methods and materials to suit end- users different learning styles and technical skill levels.
Patience: The patience to work with end- users who may struggle with learning new technologies or have varying levels of technical expertise.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-05 16:40:03