JOB DESCRIPTION:
We are seeking a skilled Technical Writer to join our team. The successful candidate will be responsible for creating clear, concise, and user- friendly documentation, ensuring that complex technical concepts are easily understood by non- technical audiences. The role involves collaborating with various teams such as development, product management, and QA to produce high- quality technical content across different platforms.
Process Improvement: Continuously evaluate and improve the documentation process, tools, and techniques to enhance efficiency and clarity.
Cross- functional Collaboration: Work closely with cross- functional teams to ensure the documentation aligns with product features, updates, and releases.
Content Review & Editing: Review and edit content for accuracy, clarity, and consistency across all documents.
Content Strategy: Collaborate with product managers, engineers, and stakeholders to gather information and define the structure of the documentation to meet user needs.
Documentation Creation: Develop, write, and edit technical documentation, user manuals, help guides, release notes, API documentation, and training materials.
Audience Targeting: Adapt writing style to different audiences, ensuring technical content is appropriate for both developers and end- users.
Knowledge Sharing: Assist in building a knowledge- sharing culture within the organization by maintaining a centralized repository of documentation and best practices.
User Assistance: Provide guidance on how to use complex systems or products via clear, detailed instructions.
JOB REQUIREMENTS
Experience with tools like JIRA, Trello, or Asana for task management.
Ability to work independently and take initiative in a fast- paced environment.
Experience with programming in the past. Can deeply understand how a system works.
Ability to explain complex technical concepts in a simple, user- friendly manner.
Familiarity with writing technical documents for software, hardware, or IT systems.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Experience with documentation tools such as Confluence, Markdown, MS Word, or Google Docs.
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Good at English Communication.
Experience with graphic design tools for creating technical diagrams and flowcharts (e.g., Lucidchart, Visio).
Strong writing, editing, and proofreading skills with attention to detail.
Experience with API documentation, particularly RESTful APIs.
Excellent communication skills and a team- oriented mindset.
COMPENSATION & BENEFITS
🎯Flexible working regime and health care:
A flexitime allowance of 90- 180 minutes per month for employees
Social insurance, health insurance, unemployment insurance and MIC care insurance
01- day remote work per month
Minimum 14 paid leaves per annum for all employees after probation
Flexible timekeeping (from 8:00- 9:00 to 17:30- 18:30)
01 hour paid leave per day for women having children under 12 months
🎯Transparent and fair benefits:
Men’s Day, Women’s Day, Children’s Day, Mid- Autumn Festival and other benefits under the provisions of the company
Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
13th- month salary, Performance Bonus
Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;..
🎯Dynamic environment and open culture:
Year- end party, sports day, yearly company trip and quarterly team building,...with a generous budget
Flat, open and sharing culture with friendly management team; outsourcing company with product mindset
Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
Socialize with colleagues through monthly Happy Hour
Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,...
🎯Strong learning culture:
Working opportunities with technical gurus who built and operated world- class applications with millions of users.
Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
