JOB SUMMARY

Respond and attend to guest repair requests.
Welcome and acknowledge all guests according to company standards.
Follow all company and safety and security policies and procedures.
Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
Carry equipment.
Communicate with guests/customers to resolve maintenance issues with little to no supervision.
Identify, locate, and operate all shut- off valves for equipment.
Maintain maintenance inventory and requisition parts and supplies as needed.
Perform preventive maintenance on tools and equipment, including cleaning and lubrication.

Safety and Security

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Complete appropriate safety training and certifications to perform work tasks.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest&039;s name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Address guests&039; service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

Speak to guests and co- workers using clear, appropriate and professional language.
Follow verbal or written directions pertaining to minor maintenance repairs.
Keep supervisor updated on assignments.

At least 6 months to one year experience at the same position.
Be able to relocate to Ha Giang City.

Phone allowance, meals allowance and others
Marriott International Associate discount for Room and F&B
International work environment.
Premium insurance with many inpatient and outpatient medical examination and treatment benefits

Cập nhật gần nhất lúc: 2024-08-15 14:35:03