Technology Services Officer

Ensuring compliance with health and safety legislation
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Monitoring and maintaining computer systems and networks;
Testing and evaluating new technology;
Following diagrams and written instructions to repair a fault or set up a system;
Responding within agreed time limits to call- outs;
Any other duties consistent with the job as directed by management
Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
Installing and configuring computer hardware operating systems and applications;
Setting up new users&039; accounts and profiles and dealing with password issues;
Replacing parts as required;
Perform daily checklist and report to relevant IT team/vendors if there is any issue
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Prioritizing and managing many open cases at one time;
Providing support, including procedural documentation and relevant reports;
Rapidly establishing a good working relationship with customers and other IT team;
Supporting the roll- out of new applications;
Conducting electrical safety checks on computer equipment.

Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E- Mail/Internet systems.
Sound English communication skills in written and oral forms.
Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable

Preferable Qualifications:

Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E- Mail/Internet systems.
Excellent leadership skills and teamwork skills
Sound English communication skills in written and oral forms
Previous working experience in Hospitality Industry
Certification on Microsoft Professional Courses and other IT Certifications
Results oriented, high energy, self- motivated
Experience in the use of network monitoring tools, remote desktop tools

Cập nhật gần nhất lúc: 2024-04-30 17:20:30