Telemarketing Executive

Deliver individual target:

Enquire and capture prospects referrals as per TMK function guidelines
Consistently follow up with prospect by warm calling to continuously exceed KPIs
Provide guidance for prospect when come WSE center
Identify sales opportunities efficiently and effectively present key features and
Record the customer’s personal information accurately, including marketing information in a computer system (Hubspot).
Achieve assigned targets in terms of calls, bookings, shows and contracts by complying to the TMK script provided by the TMK management

Ability to show empathy to assist prospects in an efficient and friendly manner
Strong belief that you can achieve result whatever who you are calling
Good pace, pitch and tone and the ability to be natural and conversational (not come across as scripted or stilted)
Structured in the handling of information collection while engaging with prospects
Excellent communication and rapport building skills conveying a courteous and professional impression and a conversational quality to their presentations
Ability to pose insightful and engaging questions to understand the customer’s requirements and excellent listening skills once the prospect answers questions
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Patient and able to handle customer rejection
Persistent and results- oriented

Display excellent communication and rapport- building skills conveying a courteous and professional impression and a conversational quality to their presentations
Ensure calls are carried out on time and without becoming distracted

Compliance with Company Policies:

Attend training and coaching sessions that are organized for the role.
Ensure strictly adhere to call center&039;s discipline and guidelines
Ensure company policies, working procedures, and the use of systems & telephone are always adhered to

Cập nhật gần nhất lúc: 2024-04-03 11:44:12