Telephone Operator - Nhân viên tổng đài

Process all incoming and outgoing calls accurately and courteously
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Filling Registration Card to guest folio after completed declairation. Ensure that there no lost of any them.
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Assist guests with international calls and directory queries. Address guests by name whenever possible
Maintain a high standard of personal appearance and hygiene at all times
Be aware of local telephone listings and frequently dialed numbers
Good knowledge of the softwares Material Control (MC), Cadena shift assignment. Key in the Cadena working shift for all Front desk’s staffs. Create a request/purchase when requiered.
Perform other reasonable duties assigned by the Management of the Hotel
Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
Be fully conversant with hotel fire & life safety/emergency procedures
Reveiving and posting all guest correspondences, items when requiered

Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
Service oriented with an eye for details
Good communication and customer contact skills
Minimum College education
Minimum 1 year of relevant experience
Ability to work effectively and contribute in a team

Employee benefit card offering discounted rates in Accor Hotels worldwide
Take 2 days off/week
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
Opportunity to grow within your property and across the world
100% social insurance payment based on salary from the first day of work
Develop your talent through learning programs by Academy Accor

Cập nhật gần nhất lúc: 2024-07-08 23:05:04