Telesales Manager

Job Purpose:
- Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;
- Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue
- Managing teams of Sales and Sales support to meet target and quality.
Duties/Responsibilities:
- Build up sales team.
- Lead, management, and capacity management to meet KPI’s target;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
- Ensuring all relevant communications and data are updated and recorded;
- Evaluating staff on KPIs;
- Setting KPIs for team to reach the targets;
- Preparing reports on sales daily;
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Monitoring random calls to improve quality, minimize errors, and track operation performance;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximizenefficiency and customer satisfaction;
- Create procedures/policies for the sales team to ensure target achievement;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Handling the most complex customer complaints or inquiries;
- Motivating and retaining staff;
- Supporting subordinates to solve difficult issues and giving suitable direction;

- Analysis skill;
- At least 2 years of Telesales management experience (teamsize at least 100 HCs)
- Motivation and Coaching Skills;
- Good communication in English;
- Fast action, Dynamic & professional manners;
- Negotiation, presentation, and communication skills;
- Be familiar with start- up environment and good reporting skills are preferred
- Pressure management;
- Time management;
- Strong leadership skills;
BENEFITS
- Paid 100% salary in 02 probation months;
- Take a premium health insurance after pass probation
- Give bonus on KPIs in year end
- Paid nearly full salary for social insurance
- Review for increasing salary once or twice for outstanding yearly;
- Take part in team building and health check – up once yearly;
Working time
- Monday- Friday, 9AM- 6PM
Working place
- 3rd Floor, Ha Phan Building, 17- 19 Ton That Tung, Pham Ngu Lao Ward, District 1, Ho Chi Minh City

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-06-15 08:30:03