Telesales Manager ( Trưởng Phòng Kinh Doanh )

Job Purpose:
- Managing the daily operation of the call center to meet sales KPI targets and be in line with the Company’s objectives and strategies;
- Managing teams of Sales and Sales support to meet targets and quality.
Duties/Responsibilities:
- Preparing reports on sales daily;
- Proposing staff changes in assigned areas, including hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Setting KPIs for the team to reach the targets;
- Ensuring all relevant communications and data are updated and recorded;
- Handling the most complex customer complaints or inquiries;
- Monitoring random calls to improve quality, minimize errors, and track operational performance;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
- Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions;
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Motivating and retaining staff;
- Evaluating staff on KPIs;
- Build up the sales team.
- Lead, management, and capacity management to meet KPI’s target;
- Create procedures/policies for the sales team to ensure target achievement;
- Supporting subordinates to solve difficult issues and giving suitable direction;

- At least Bachelor’s degree in business administration or any field;
- At least 3 years of Supervisor and 2 years of Sales management experience in Telesales;
- Analysis skills;
- Time management;
- Motivation and Coaching Skills;
- English fluency;
- Strong leadership skills;
- Fast action, Dynamic & professional manners;
- Negotiation, presentation, and communication skills;
- Be familiar with the start- up environment, and good reporting skills are preferred
- Pressure management;

- Paid 100% of salary in 02 probation months;
- Paid nearly full salary for social insurance
- Review for increasing salary once or twice for outstanding yearly
- Take part in team building and health check- up once yearly
- Take premium health insurance after passing probation
- Give bonus on KPIs at year- end

Cập nhật gần nhất lúc: 2024-04-05 02:25:36