Telesales Manager

• Manage telesales workforce to contribute sales performance align with the team goals on both productivity and quality as well as to increase conversion rate, numbers of new customers and their individual performance.
• Consolidate problem and issue, analyze them and present solution to increase effective and efficiency of the team.
• Manage and plan numbers of telesales workforce and their task allocation. Monitor their working discipline according to rules of the team.
• Responsible for managing telesales team and their performance to increase number of new customers and value from existing customers from all banking products. Provide support to customers to completely apply the banking products with satisfaction and align with telesales and banking strategy.
• Complete telesales performance daily, weekly and monthly report in order to present to management and related parties.
• Design and implement motivation activities to enhance sales performance of the team.
• Develop, train and communicate updated product/campaign to the team and make them ready to support customers. Coach the telesales member to achieve their target.
• Perform ad hoc duties as assign.

• At least 7 years of telesales experience in relationship management or banking products will be advantage.
• Bachelor’s degree will be considered, but master’s degree is preferred.
• Working around the pressure and adaptable on new change
• Ability to understand customer centric to propose the best product and service solutions.
• Good collaboration among both management and execution team.
• The preference is for CVs in English
• Have a strong leadership and sales team management skills.
• Can- do attitude, work under pressure, and result oriented.
• Fluent in both written and spoken in English.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 11:19:50