Telesales Supervisor

OPERATIONS

Quality control with QA
Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
Support OM in operation
Manage team to hit KPI & control quality
Flexible for daily task.
Review/Feedback SOP, process to OM.
Fining the gaps in process and offering the best solutions to improve agent’s performance
Reporting issue/performance to OM
Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
Identify risks and provide immediate action plans during sudden incident
Training/Coaching knowledge with QA

TEAM DEVELOPMENT

Help all members work in teamwork

CLIENT RELATIONSHIP

Coordinate with other teams/ departments to achieve business’s goals

Cập nhật gần nhất lúc: 2024-07-29 13:45:03