Telesales Supervisor

OPERATIONS

Training/Coaching knowledge with QA
Manage team to hit KPI & control quality
Flexible for daily task.
Reporting issue/performance to OM
Support OM in operation
Quality control with QA
Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
Fining the gaps in process and offering the best solutions to improve agent’s performance
Identify risks and provide immediate action plans during sudden incident
Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
Review/Feedback SOP, process to OM.

TEAM DEVELOPMENT

Help all members work in teamwork

CLIENT RELATIONSHIP

Coordinate with other teams/ departments to achieve business’s goals

Graduation from College
At least 02 years of management experience (Supervisor level)
At least 4 yeards experience of team management

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-15 11:00:03