Tenant Relations Manager

Agreement including Tenant Handbook rules and regulations.
Keep abreast of market trends to determine the need for improvements in the mall.
Assisting the Deputy General Manager and Finance Department in maintaining absolute accurate records at all times of documentation including tenancy schedule, financial statements, leases and retailer files.
Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate as soon as the Lease Offer is signed.
Assisting with rent collection and arrears control where required
Ensure tenants are compliant with legal obligations as provided for in the Lease
Analyse sales and revenue reports and make forecasts
Perform special projects and other responsibilities as assigned.
Assist in overseeing the customer service and mall commercialization aspects of Centre Management.
Working with the Management Team, the TR Manager may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.
Perform “Walk around” every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.

Advanced knowledge of Retail Management and Customer Service.
Demonstrate Team Leadership and Client Liaison experience
Tertiary qualifications with relevant management experience of at least 5 years working in a similar position.
Fluency in Vietnamese and English, both oral and written essential.
Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing problem- solving skills.
Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
Able to work evenings, early mornings, weekends and/or holidays

Social Insurance Full Salary
Personal Insurance after Probation
Teambuilding
13th Salary, KPI Salary
Discount using Crescent Mall services

Cập nhật gần nhất lúc: 2024-05-21 18:10:06