Tenant Relations Manager

Keep abreast of market trends to determine the need for improvements in the mall.
Ensure tenants are compliant with legal obligations as provided for in the Lease
Perform “Walk around” every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.
Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate as soon as the Lease Offer is signed.
Perform special projects and other responsibilities as assigned.
Working with the Management Team, the TR Manager may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.
Assist in overseeing the customer service and mall commercialization aspects of Centre Management.
Assisting the Deputy General Manager and Finance Department in maintaining absolute accurate records at all times of documentation including tenancy schedule, financial statements, leases and retailer files.
Analyse sales and revenue reports and make forecasts
Assisting with rent collection and arrears control where required
Agreement including Tenant Handbook rules and regulations.

Tertiary qualifications with relevant management experience of at least 5 years working in a similar position.
Fluency in Vietnamese and English, both oral and written essential.
Able to work evenings, early mornings, weekends and/or holidays
Demonstrate Team Leadership and Client Liaison experience
Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing problem- solving skills.
Advanced knowledge of Retail Management and Customer Service.

13th Salary, KPI Salary
Social Insurance Full Salary
Personal Insurance after Probation
Teambuilding
Discount using Crescent Mall services

Cập nhật gần nhất lúc: 2024-04-03 13:48:20