Thực Tập Sinh IT Helpdesk (IT Helpdesk Intern)

· Provide technical support to end- users via ticket, phone, email, or in- person.
· Assist with the setup and configuration of computers and peripherals.
· Ensure compliance with security policies.
· Provide guidance on software usage to end- users.
· Diagnose and resolve hardware and software issues.
· Document support interactions, troubleshooting steps, and resolutions.
· Assist with user onboarding and offboarding processes.
· Other duties as assigned.
· Follow established procedures for issue escalation.

Required Qualifications/skills
· Soft Skills: Good interpersonal and communication skills.
· Education: A degree in Information Technology or a related field is preferred.
· Technical Skills: Proficiency in Windows OS, and Basic knowledge of hardware and OSI model, network protocols
Desired competencies:
· Ownership: Takes responsibility for own actions and learns from experience.
· Adaptability: Shows agility and easily adjusts to changing work situations; and
· Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role;

Benefits:
· Practical guidance and chance to get more knowledge and experience in Information and Technology;
· Working in a young, professional and international environment;
· Monthly allowance & free parking fee during the internship period
· Opportunities to join many activities/ events of the Firm
· Opportunity to develop communication, problem solving and teamwork skills;

Cập nhật gần nhất lúc: 2026-01-19 19:35:03