TOK Restaurant & Bar: Restaurant Captain

Overseeing and assessing customer service staff activities, and providing them with regular performance- related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting with the development and implementation of service policies, and explaining these to staff and customers.
Performing additional duties where needed.
Monitoring and authenticating returns, exchanges, and voids.
Training staff in areas of customer service and company policies.
Assisting customer service staff with duties where required.
Maintaining documentation pertaining to customer service department activities.
Managing cashier coverage and customer flow to ensure proficient customer service.
Investigating and solving customer service complaints.

Have integrity, honesty and take responsibility.
Have the ability to communicate, manage and delegate at a high level with all levels of staff.
Strong oral and written English communication skills.
Have more than 2 years experience in hospitality.
Have a strong skill set and background in delivering high levels of customer service and be passionate to offer high level service at all times.

Salary : 9- 10mil + tips & service charge.
Others discuss when interview.

Cập nhật gần nhất lúc: 2024-03-27 11:17:41