Tour Operation Executive (English Speaking)

Main tasks
Compile and recheck all information received
- Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)
- Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems
Conduct the operating program
- Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.
Deliver profiles over to tour guides
- Make calls and deliver profiles over to tour guide prior to five days in low season and three days in high season
- Brief programs carefully to tour guide, pay attention to the unique selling points in comparison with the origin
Monitor, supervise and solve problems arising during the tour
- Update the issues in the issue reports and transfer them to the Quality Control Department
- Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs
- Monitor, supervise and update information and situation of tourists through the tour guide
- Pre- check services to make sure all services are reserved before the client’s arrival
Other Tasks
- Update information about the sightseeing fares, opening and closing times of tourist spots
- Handle the cases which need changing due to storms, floods, etc.
- Conduct meeting with guides: review the salary of guides and the payment facilities every year
- Conduct research to extend guide database by finding possible guide suppliers
- Update and implement all commitments, policies and guidelines about Sustainability
- Conduct inspection destination / service to update information to other department

Competency
- Good leadership and management skills
- Good knowledge of the Tourism field, Hotel and Tourism Management
- Good planning and organisational skills to balance and prioritise work
- Good presentation skills
- Fluent in English language
- Good communication skills
- Characteristics: pleasant personality, positive attitude, open- minded, honest, active and decisive
- Good analytical and problem- solving skills and strong decision- making skills
- Self- motivated to learn new concepts and participate in new projects
- Good computer skills (Excel, Word, Outlook)
Education
- University: Bachelor’s or Master’s in Hotel/Tourism/Foreign languages or other related fields
Experiences
- At least two years of experience in tourism industry

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Cập nhật gần nhất lúc: 2025-07-31 22:25:02