TPA Account Management

Scope of the job
Provide support to the Head of Department and ensure all executive and administrative tasks are handled efficiently and effectively
Oversee a portfolio of assigned customers to address customers&039; needs and concerns as quickly and effectively as possible
To develop and maintain strong relationships with customers
Responsibilities
Account Management
Prepare Client&039;s Documents including but not limited to Contracts, Client handbook, Brown- label design, E- card, Servcide Guideline, Forms, etc. online on Mobile Application, Client Portal or offline if required
Ensure renewal with at least 95% portfolio in terms of lives and revenue
Data entry and maintenance of the Corporate Client database
Other tasks assigned by the company
Prepare and implement presentations to Clients
Handle escalations and complaints, including troubleshooting and investigations
Coordinate with other internal departments to ensure the resolution of issues raised
Assist with Client audits and due diligence
Receive and respond to Clients inquiries through calls, emails, meetings
New client/insurer implementation and onboarding process
Preparation of Client reports
Maintain Client relationships and upsell services
Undertake any ad- hoc tasks assigned by the superior
Manage a portfolio of Clients (Corporates and Insurers)
Business Development
Develop sales opportunities through existing clients and partners
Follow- up on sales meetings, preparation of quotes and documentations
Ensuring smooth and effective sales operations and implementations (Due diligence, audits, etc.)
Other tasks assigned by the company
Drive strategic plans and responsible for actionable projects
Ensure he upsell of all FHVI services and products
Create detailed business analysis

Bachelor&039;s degree
Communication and negotiation skills
At least 2- year experience in corporate account management
Ability to manage complex projects and multi- task
Be able to work under pressure
Excellent communication skills and be able to give professional advice
Fluent English
Computer Literate, WinWord, Excel, PowerPoint

Provide laptop to work
13th month salary
Annual health check
Social insurance, Health insurance, Unemployment insurance: contribute based on full salary package
Private insurance for employees when they start the probation. After 1 year, company will cover the insurance for family members (spouse, children)
A young and fun team where you can develop your career path with great people
14 days annual leave per year
Company trip
Teambuilding activities

Cập nhật gần nhất lúc: 2024-07-19 22:40:03