Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
Prepare and monitor training programs for: Management Trainees, Work Experience, Hotel School Trainees, etc
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Attend departmental training session and critique performance
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Maintains all hotel training records
Produce monthly training reports for your Manager and the General Manager.
Liaise with educational institutions conducting hospitality and training courses
Work with the key regional influencers in leading efforts to embed our ways of working/values
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Provide leadership and direction to the hotel based talent development/training leaders. Developing individual capability that will establish a strong benchmark for hotel training performance.
Working with the Human Resources Manager and key stakeholders, to develop and implement an annual training strategy and action plan based on understanding the business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.
Delivers briefings of all internal programmes to executive management and department heads
With Human Resources Manager support and manage the delivery of Leadership development training.
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
Liaise with other IHG Training Managers to share experiences and resources
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Works with Superior in the preparation and management of the Department’s budget
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
Maintain current information and records of suppliers of training resources and materials
Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies.
Ensure effective training programs are in place for the following:Brand Orientation, Brand Service Training,Train the Trainer, Customer Service Training,Technical job specific training (through certification of departmental standards and procedures),Supervisory Skills Training, Management Development, Fire, Life Safety Training, Selling Skills, Employee retraining
Regularly communicates with staff and maintains good relations
