Training Manager Call Center

- Essential Functions/Core Responsibilities
- Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
- Coordinate with the Quality Supervisor and Operations on consistency issues
- Create and maintain consultant training schedule
- Develop a department of well- trained, competent professionals who continuously improve the organization and themselves
- Conduct Train- the- Trainer sessions
- Conduct quarterly one- on- ones with Trainers
- Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

- Ability to foster a sense of professionalism and relationship building for self and team
- Strong communication skills, both written and verbal
- Significant and proven experience of working at a Senior Supervisory level ideally within a training environment
- Occasional travel
- Self- starter, sense of urgency, and works well under pressure
- Bachelor&039;s Degree in related field from a four- year college or university with two to four years of relevant experience preferred
- Ability to work a flexible schedule
- Ability to mentor, coach and provide direction to a team of employees
- Proficient in Microsoft Office
- Ability to lead team in multi- tasking, prioritization, and meeting timelines on deliverable
- Strong attention to detail
* Career Framework Role
- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium- sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non- exempt employees who generally perform either a single task or multiple, but closely related tasks.

Cập nhật gần nhất lúc: 2023-12-30 13:55:34